Warranty Policy

At Kislay, we are committed to providing high-quality products and services to our customers. This Warranty Policy outlines the terms and conditions of the warranty coverage provided for products purchased from our website. Please read this policy carefully to understand your rights and responsibilities under the warranty.

1. Warranty Coverage

Kislay offers a limited warranty for products purchased through our website, subject to the terms and conditions outlined below:

• Warranty Period: The warranty period for each product is specified on the product page. The warranty period begins on the date of purchase.
• Coverage: The warranty covers defects in materials and workmanship under normal use and service.
• Exclusions: The warranty does not cover damage or defects caused by:
  • Improper use, installation, or maintenance.
  • Accidental damage, misuse, neglect, or abuse.
  • Unauthorized repairs or modifications.
  • Normal wear and tear, cosmetic damage, or damage caused by environmental factors (e.g., water, fire, etc.).

2. How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at [your contact email or phone number] with your proof of purchase (invoice or receipt) and a detailed description of the issue.
2. Assessment: Our team will assess your claim to determine if it is covered under the warranty. We may request additional information or ask you to send the product for inspection.
3. Resolution: If the warranty claim is approved, Kislay will, at its discretion, repair or replace the defective product or provide a refund. The resolution process may vary depending on the nature of the defect and the product.

3. Repair or Replacement

• Repair: If your product is eligible for repair under the warranty, we will repair the product using new or refurbished parts.
• Replacement: If a replacement is deemed necessary, Kislay will provide a new or refurbished product of the same model or an equivalent model if the original is no longer available.
• Shipping Costs: The customer is responsible for shipping costs associated with returning the product for warranty service. Kislay will cover the return shipping costs if the warranty claim is approved.

4. Limitation of Liability

Kislay's liability under this warranty is limited to the repair, replacement, or refund of the defective product, as determined by Kislay. In no event shall Kislay be liable for any indirect, incidental, special, or consequential damages arising from the use of the product or the inability to use the product, including but not limited to loss of profits, loss of business, or loss of data.

5. Warranty Disclaimer

This warranty is the exclusive warranty provided by Kislay and supersedes any other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No other party is authorized to make any modifications, extensions, or additions to this warranty.

6. Governing Law

This Warranty Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of India.